Our Volunteer Terms and Conditions

GDPR – Privacy Notice For Volunteering


This notice explains how Help Together will collect and use your personal data. “Personal data” means any information which can be used to identify you as an individual.

The Data Protection Act 2018 and the General Data Protection Regulation requires us to provide you with the information below. If you have any questions concerning our collection or use of your personal data, please contact support@helptogether.co.uk

The reason you may need to read this information: You are either applying to be a volunteer or have already been accepted as a volunteer. If you are applying to be a volunteer, we need to collect personal data from you to enable us to respond to your request and to progress your application to volunteer. If you are already a volunteer, we need to collect personal data so that we can continue to support you in your role and to enable compliance with the volunteer contractual agreement between us.

If you are making an application for a volunteer role, you are not under any obligation to provide us with personal data. However, should you decide that you prefer not to provide us with the personal data we request, we may not be able to progress your volunteer application.


As volunteers bringing those isolating and vulnerable people together with helpers, to overcome current challenges, we need to keep and process information about you to pursue the legitimate interests of the Help Together for the proper provision of volunteering.

Examples of these legitimate interests are:

  • for administrative purposes
  • to identify and arrange volunteer opportunities of interest to you
  • to provide you with the right volunteer support needed
    We will not use your data in a way which adversely affects your interests. Personal data can be used when we have your express consent to use it. We will not process externally or share with others (except in medical or other such emergencies) any sensitive personal data without your prior consent. Where your consent to processing data is relied on, you can withdraw it whenever you wish. All of the information we hold will have been provided by you, but some may occasionally come from other external sources, such as your referees if relevant.



Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so, or where we need to do so to provide you with volunteer opportunities. This may include providing: your name and address and contact details to one of the volunteer drivers for the purposes of our services.

Where the team is relying on your consent for its use of personal data, you may withdraw that consent at any time. Please note that the following do not apply in all circumstances and that if you tell us that you wish to use any of them, we’ll tell you at that time whether they apply or not:

  • to be informed about the processing of your personal data
  • to have inaccurate data corrected
  • to have incomplete personal data completed
  • to restrict processing
  • to have personal data erased
  • to request access to your data
  • to move, copy or transfer to another organisation, your personal data certain rights related to automated decision making (if and when applicable)
  • the right to complain to the Information Commissioner’s Office if you consider that we have not adequately dealt with a request or complaint at https://ico.org.uk.


Please also note the contact details above, which should be contacted in the first instance.

Your personal data will be stored securely until Help Together is no longer required to assist during the Coronavirus outbreak or after 2 years, whichever is first. When the Government resumes its service in full following the outbreak, your data will be deleted. If your application for volunteering is ended, your information will also be deleted.

How this works

1. A person in need will post a request for help using the form on the ‘I Need Help’ page.

2. A member of our team will receive the request and, if it is deemed reasonable, they will approve the request and make it public for volunteers to see.

3. When a volunteer who can provide adequate help sees a request for aid, they’ll apply to help via the website.

4. A member of our team will receive the volunteer’s application and verify that they are able to help.

5. We will then connect the person in need of help with the volunteer so that they can arrange how the help will be best delivered.